Buying from BgW: information for customers

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Books go Walkabout is part of SmithMartin LLP, a Social Business, based in Cambridge, UK. We are specialists in literacy projects, education, charity and social enterprise development  and all of us have a passion for good books.

We publish a monthly ‘featured children’s book’ list on the pages of our book blog, Bookmonitor. (You can find selected books for younger readers, and those just starting out, on our pages at Dolphin Books).

You can buy the current  books directly from our Bookmonitor pages.

Using the ‘Buy from BgW’ button:

You can proceed to purchase by using the buy button (…see below), a securely encrypted  payment page opens, which has a purchase list of our current featured titles. Select your titles, then follow the arrows to complete our purchase.

Buy a current book from BgW here...

 

You can go back or return to the book view page at any time.

We do not currently make any charge for carriage..

How long will my book take to reach me?

We despatch single titles by the UK postal service. We plan to allow seven days for delivery/order turnaround. Often we do much better than this, wherever possible.

Will I get an invoice?

Every retail purchase made on our site is automatically emailed a receipt from our payment system, Plasso, with full details of your purchase, by return, at the time you make your transaction – day or night.

If you directly place stock or promotional orders with us by official purchase order, contract call-off or previously agreed specification, as a Local Authority, school or other institution or legal entity, we create traditional sales ledger invoices from our company, with full commercial details of the transaction as expected.

Is my information and personal data secure?:

Always. Your secure purchase is handled by Stripe. You can discover the quality of Stripe security on-line here.

SmithMartin and it’s projects never, ever trade your details and we comply with all banking, tax and data protection regulation wherever we operate. Guaranteed.

Is my book(s) first quality?

Always. We have accounts with all the major publishers and wholesalers. We use our expertise to buy only high quality books, in terms of design, creativity, writing and illustration. We care about it!

I am ordering from outside the UK?

Stripe is available in 48 countries. Check your Stripe country web pages for any additional charges.

We will advise you of any entry complications for our products, within 24 hours of your order placement. If we cannot ship for any reason out of our control, a full refund is made.

I am a teacher, childcare professional or social enterprise – can I order multiple titles, or books by theme?

We are always happy to hear from book purchasers in established settings, wherever you are located.

Please contact us with details of your needs. Whether for starting a community bookshop, educational book event or for re-stocking a community library, for example, we are happy to tailor a book business offer, compile specialist book lists or to offer procurement advice without commitment.

What if I am unhappy?

We love good books, our book business and our book customers. We want happy readers and especially book-owning children. We recognise that even the best systems or people stumble.

If you have any queries about our books, service or operating ethos please contact us. You can find our Partnership policies, including complaints, on our Partnership pages here.

‘If we stumble, we will put it right’.

Sue Martin

Literacy and education lead Partner at SmithMartin LLP.

 

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We use Plasso & Stripe to handle your e-purchase. Buy with confidence from BgW. Customer FAQ's here.

Bookmonitor is our news source for reviews and project information.

Books go Walkabout is our international books and literacy project - connecting authors and illustrators with children and young people around the globe.